Introduction:
At Vertical Root Inc, we strive to provide our customers with the best possible shopping experience. If you need to cancel your order, we will do our best to accommodate your request. This cancellation policy outlines our procedures for canceling orders.
Cancellation of Orders:
If you need to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we will cancel your order and issue a full refund. If your order has already shipped, you may return the product(s) for a refund, subject to our return policy.
Return Policy:
We accept returns within 15 days of purchase, provided the product is unused, in its original packaging, and accompanied by a receipt or proof of purchase. Shipping charges are non-refundable.
To initiate a return, please contact us to receive a return authorization number. We will provide instructions on how to return the product.
Refund Policy:
We will issue a refund to the original payment method once we have received and processed the returned product. Please allow up to 10 business days for the refund to appear on your account.
Limitations on Cancellations and Returns:
We reserve the right to refuse or limit cancellations or returns in certain circumstances, including but not limited to:
Customized or personalized products
Products that have been opened or used
Products that have been damaged or altered after delivery
Products that are not returned in their original packaging
Products that are not accompanied by a receipt or proof of purchase
Changes to Cancellation Policy
We reserve the right to modify this cancellation policy at any time without prior notice. We will post the revised cancellation policy on our website, and the revised policy will be effective immediately upon posting. Your continued use of our website after any such modifications constitutes your acceptance of the modified cancellation policy.
Contact Us:
If you have any questions or concerns about our privacy policy, please contact us at [info@verticalrootinc.com].