At Vertical Root Inc, we strive to provide a seamless and satisfactory shopping experience to our valued customers across India. This shipping policy outlines the details regarding the delivery of products purchased from our online e-commerce website. Please take a moment to read through the policy to ensure a smooth shopping process.
Shipping Methods and Providers:
We work with reliable shipping partners to ensure prompt and secure delivery of your orders. Our preferred shipping providers are selected based on their track record for timely deliveries and safe handling of packages.
Order Processing Time:
Once your order is successfully placed on our website, we strive to process it as quickly as possible. Order processing generally takes 4 to 5 business days, excluding weekends and public holidays. Please note that during peak seasons or promotional periods, there might be a slight delay in processing due to increased order volumes.
Shipping Time:
The shipping time refers to the duration it takes for your order to reach your specified delivery address after it has been processed and shipped from our warehouse. The estimated shipping time can vary depending on the shipping address and the availability of the product.Minimum shipping can be as low as 2 business days and maximum days can go up-to 7 business days.
Shipping Charges:
We charge flat 150 INR for shipping and free shipping above 1500 INR across India.
Order Tracking:
We provide order tracking services to keep you informed about the progress of your shipment. Once your order is shipped, you will receive a confirmation email containing a tracking number and relevant information to track your package online. You can use this tracking number on our website or the shipping provider’s website to get real-time updates on the location and status of your shipment.
Delivery Attempts:
Our shipping partners will attempt to deliver your package to the provided address. If no one is available to receive the package, they may make additional attempts on subsequent days or leave a notification for you to collect the package from a nearby delivery center. Please ensure that the delivery address provided is accurate and someone is available to receive the package during normal delivery hours.
Undeliverable Packages:
In the event that our shipping partner is unable to deliver the package due to reasons beyond our control (e.g., incorrect address, unavailability of recipient), the package will be returned to us. We will make reasonable attempts to contact you to resolve the issue and arrange for a re-delivery. Additional shipping charges may apply for re-deliveries due to the incorrect address provided.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the package. We will guide you through the return and replacement process, ensuring a satisfactory resolution.
Please note that the shipping policy is subject to change without prior notice. Any updates or modifications will be communicated through our website or by email to ensure you stay informed.
Thank you for choosing Vertical Root Inc for your online shopping needs.
Contact Us:
If you have any questions or concerns about our privacy policy, please contact us at support@verticalrootinc.com